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Transforming a Global Supply Chain


A global healthcare company approached RTI Innovation Advisors when it wanted to transform its approach to global supply chain innovation. The company is recognized worldwide for its innovative approaches in every area of its operations; its more than 100,000 employees in over 200 operating companies worldwide countries are encouraged to bring innovative ideas, products and services to advance the company’s mission.

Given complex and rapidly advancing technologies, the company needed

  • a broader view of and more structured approach to external sources of inspiration and innovation
  • to keep pace with emerging technology
  • to more proactively identify the best technology providers and development partners to support their global supply chain R&D.

The client asked us to build their competencies and capabilities for external technology intelligence gathering, including technology forecasting, landscaping and scouting.

attendees at a training

Impacting innovation through customized training

Leading up to our technology intelligence training workshop we held discovery and planning sessions with the client. We also helped the client identify existing supply chain projects that we would work on during the workshop. Using these client-specific insights we developed a customized technology training workshop and materials thatreflected the organization’s internal systems, processes and best practices.

We taught participants how to use our training methodology and materials, and incorporate our structured process for technology intelligence gathering to support their technology forecasting, landscaping and scouting efforts. Through experiential learning, the participants used our tools, templates, and techniques to improve their external research and internal collaboration. We provided participants with these tools and templates and they continue to use them in scouting projects, to educate internal stakeholders, and to impact their innovation efforts.

Through our training, 20 global technical fellows refined their skills to search more efficiently search and find the most viable technologies; reduce the time to vet and acquire the right technologies; and improve the organization’s innovation efforts and outcomes. Today, we continue to provide on-going mentoring and co-researching on projects and the client is expanding the training to its European divisions.

As a result of training, I'll use a more structured process and pay much more attention to educating the business on our technology options. Technical Fellow, Global Supply Chain R&D
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Strategic Innovation
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