Digital transformation is a growth imperative. This is more apparent as a result of COVID-19. Amidst the changes the pandemic has ushered in, we have seen an acceleration in organizations’ need for digital transformation.
How do we define digital transformation? It is the organizational change process that describes the use of digital technologies and capabilities to enhance an organization’s vision, strategy, business model, processes, people, offerings, and capabilities. Increasingly we work with clients to solve the multifaceted challenges this transformation introduces in their organizations. This shift leverages our expertise in fields that include artificial intelligence, robotics, nanotechnology, digital twins, IoT, and more.
As we assess our clients’ readiness for digital transformation, we apply these universal guiding principles.
Digital transformation impacts core mental models, operations, and processes, and does not occur overnight.
The transformation is a journey, and we help our clients learn and adapt along the way.
Executives who want to lead the transformation must align internally with stakeholders and externally with customers.
The transformation may begin within the IT organization. But the ripple effects impact culture, capabilities, data and systems, organizational structures, business processes, business models, and more. Executives must ensure that internal stakeholders are aligned with the vision, goals, and outcomes of digital transformation. Similarly, they must validate the transformation efforts that affecting partner and customer experiences.
Digital transformation expands the organization’s data and IT capabilities, however, It Won’t happen without a change in mindsets and capabilities.
People play a central role in digital transformation, greater than most companies expect or effectively plan for.
Change management — visioning, internal communication planning, capability building, process redesign, behavior modification, customer journey improvements, and more — is at the core of any digital transformation. We help our clients understand that while the transformation may seem to be a technology initiative, the soft skills needed to implement it are vital.
Assess Your Digital Transformation
In an organization’s digital transformation efforts, change management and alignment play an important role. Overlooking either aspect has been at the core of many failed transformation efforts. To help clients identify issues related to either of these aspects we focus on six key, organizational aspects necessary for evaluating transformation efforts. These aspects are strategy, organizational structure, resources, culture and change management, technology & data, and offerings and opportunities.
Regardless of where your organization is on its transformation journey, we can help. If we can be of assistance, let us know.